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Privacy Policy

Saginaw Valley Equine Clinic

Effective Date: June 10, 2026

Saginaw Valley Equine Clinic respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, communicate with our clinic, use our services, schedule appointments, submit forms, or opt in to receive text messages from us.

By using our website or providing information to Saginaw Valley Equine Clinic, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Name
  • Mailing address
  • Email address
  • Phone number
  • Farm, stable, or billing address
  • Animal or patient information
  • Appointment requests and service history
  • Payment or billing-related information
  • Information submitted through website forms, email, phone calls, or text messages
  • Communication preferences, including SMS/text messaging consent

We may also collect limited technical information when you visit our website, such as browser type, device information, pages visited, referring website, and general usage data. This information helps us improve our website and user experience.

How We Use Your Information

Saginaw Valley Equine Clinic may use the information we collect to:

  • Schedule, confirm, and manage appointments
  • Provide veterinary services and patient care
  • Communicate with clients about accounts, appointments, patient care, farm calls, reminders, updates, and clinic notices
  • Respond to questions or requests
  • Send important service-related communications
  • Process payments and manage billing
  • Maintain accurate client and patient records
  • Improve our website, services, and client experience
  • Comply with legal, regulatory, insurance, or professional obligations
  • Protect the safety, rights, and property of our clinic, clients, patients, staff, and others

Text Messaging and SMS Communications

Saginaw Valley Equine Clinic may offer SMS/text messaging for appointment reminders, account-related communications, service updates, customer service conversations, and important clinic notices.

By providing your mobile phone number and agreeing to receive text messages from Saginaw Valley Equine Clinic, you consent to receive SMS communications from us. Message frequency may vary. Standard message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP or call us at 989-790-7339.

SMS communications may include messages such as appointment reminders, scheduling updates, service notifications, account-related information, and other important clinic communications.

SMS Consent and Opt-In Data

Saginaw Valley Equine Clinic does not sell, rent, or share SMS opt-in data or text messaging consent information with third parties for their marketing or promotional purposes.

All categories of personal information described in this Privacy Policy exclude text messaging originator opt-in data and consent. SMS opt-in data and consent will not be shared with any third parties for purposes unrelated to providing the services of the SMS campaign.

We may share personal information, including SMS opt-in or consent status, with trusted vendors and service providers who help us deliver text messages and related services. These may include messaging platform providers, telecommunications carriers, phone companies, technology vendors, and other service providers who assist in the delivery, management, or support of our SMS communications. These parties are only permitted to use such information as needed to provide services to Saginaw Valley Equine Clinic.

How We Share Information

We do not sell your personal information.

We may share information only when necessary and appropriate, including with:

  • Veterinary service providers, specialists, laboratories, pharmacies, or other animal health professionals involved in care
  • Payment processors and billing service providers
  • Technology providers who support our website, email, phone, scheduling, records, or messaging systems
  • Professional advisors, such as accountants, attorneys, or insurers
  • Government, regulatory, or law enforcement authorities when required by law
  • Third parties when necessary to protect our rights, safety, property, clients, patients, or staff

We limit the information shared to what is reasonably necessary for the purpose involved.

Cookies and Website Analytics

Our website may use cookies or similar technologies to improve functionality, understand website traffic, and enhance the user experience. Cookies are small files stored on your device that help websites remember information about your visit.

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.

Email Communications

If you provide your email address, we may use it to respond to inquiries, provide appointment or service information, send account-related communications, or share important clinic updates. You may request to stop receiving non-essential emails from us at any time.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of transmission over the internet, email, SMS, or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Retention of Information

We retain personal information for as long as necessary to provide services, maintain business and veterinary records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and applicable requirements.

Your Choices

You may contact us to:

  • Update or correct your contact information
  • Ask questions about how your information is used
  • Request that we stop sending non-essential communications
  • Opt out of SMS messages by replying STOP
  • Request help with SMS messages by replying HELP or calling 989-790-7339

Please note that even if you opt out of certain communications, we may still contact you when necessary for service-related, legal, billing, patient care, or safety reasons.

Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without appropriate parental or guardian consent.

Links to Other Websites

Our website may contain links to third-party websites. Saginaw Valley Equine Clinic is not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review the privacy policies of any external websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Your continued use of our website or services after changes are posted means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Saginaw Valley Equine Clinic
Website: https://www.saginawvalleyequine.com
Phone: 989-790-7339
Address: 7319 Tittabawassee Road, Saginaw, MI 48603
Email: info@saginawvalleyequine.com